Refund & Cancellation Policy

Last updated: December 2024

1. Overview

This Refund and Cancellation Policy ("Policy") applies to all products and services provided by SESMA SEALS AND HYDRAULICS, operating under the brand name "Go9" ("Company," "we," "our," or "us"). By purchasing our products or services, you agree to the terms outlined in this Policy.

2. Cancellation Policy

2.1 Order Cancellation

You may cancel your order under the following conditions:

• Before Processing: Orders can be cancelled within 24 hours of placement, provided the order has not yet been processed for manufacturing or procurement.
• Custom Orders: Custom or special-order items cannot be cancelled once manufacturing has begun.
• Stock Items: Standard stock items can be cancelled before dispatch.

2.2 Cancellation Process

To cancel an order, please contact us immediately:

• Email: contact@sesmaseals.shop
• Phone: +91 9001865493
• Provide your order number and reason for cancellation

3. Refund Policy

3.1 Refund Eligibility

Refunds will be considered in the following circumstances:

• Defective or damaged products upon delivery
• Products that do not match the specifications provided
• Wrong products delivered due to our error
• Order cancelled within the allowed timeframe

3.2 Refund Timeline

Refund processing times:

• Order Cancellation: 3-5 business days
• Defective Products: 7-10 business days after product return and inspection
• Wrong Products: 5-7 business days after product return

3.3 Refund Process

To request a refund:

1. Contact us within 48 hours of delivery (for defective/wrong products)
2. Provide order number and detailed description of the issue
3. Return the product in original packaging (if applicable)
4. Wait for inspection and approval
5. Receive refund through the original payment method

4. Return Policy

4.1 Return Conditions

Products must be returned in the following condition to be eligible for refund:

• Original packaging and documentation
• Unused and in resalable condition
• All accessories and components included
• Returned within 7 days of delivery

4.2 Return Process

Steps for returning products:

1. Contact us to initiate the return process
2. Obtain a Return Authorization Number (RAN)
3. Package the product securely in original packaging
4. Ship to our designated address with RAN clearly marked
5. Track the return shipment

4.3 Return Shipping

Return shipping costs:

• Defective/Wrong Products: We will bear the return shipping costs
• Customer-Initiated Returns: Customer bears the return shipping costs
• Free Returns: Available for orders above ₹10,000 (defective products only)

5. Non-Refundable Items

The following items are not eligible for refund or return:

• Custom-made or special-order products
• Products damaged due to misuse or improper installation
• Consumable items (seals, gaskets, etc.) that have been used
• Products returned after 7 days of delivery
• Products without original packaging or documentation
• Products damaged during return shipping due to improper packaging

6. Refund Methods

Refunds will be processed through the same payment method used for the original purchase:

• Bank Transfer: 3-5 business days
• UPI: 1-2 business days
• Cheque: 7-10 business days
• Credit/Debit Card: 5-7 business days

7. Quality Assurance

Go9 is committed to providing high-quality products. All products undergo quality checks before dispatch. If you receive a defective product, we will:

• Provide a replacement at no additional cost
• Process a full refund if replacement is not available
• Cover all associated costs for defective products

8. Warranty Claims

Warranty claims are separate from refund requests and are governed by our product warranty terms. Warranty claims must be made within the warranty period and under warranty conditions.

9. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us for further discussion

10. Force Majeure

Go9 shall not be liable for delays in processing refunds due to circumstances beyond our control, including but not limited to bank processing delays, government regulations, or force majeure events.

11. Contact Information

For refund and cancellation requests, please contact us:

• Email: contact@sesmaseals.shop
• Phone: +91 9001865493
• Address: JAGTAP CHAWL, SR NO.498, HISSA NO.1A/3, NEAR RAILWAY GATE, KASARWADI, Pune, Maharashtra, 411034
• Business Hours: Monday-Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 2:00 PM

12. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the updated Policy.

13. Governing Law

This Policy is governed by the laws of India. Any disputes arising from this Policy will be subject to the jurisdiction of the courts in Pune, Maharashtra.

14. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding refunds and cancellations. We are committed to resolving all issues fairly and promptly.